In the event of price changes with our suppliers, we may find it necessary to adjust our prices accordingly. Unless specified to the contrary prices are listed by the Seller without obligation and are subject to alteration.
All payments are transacted in £GBP.
We accept most major credit and debit cards and payments by cheque. All payments are due before despatch is made, with on-line payments transacted on order placement.
Where the goods are in stock you should expect to receive your order within 1 to 3 days from order placement and payment. Where the goods are out of stock, you will usually receive your order within 3 to 14 days.
You will be notified of any items not expected to reach you within 14 days. You will be advised of an expected date of delivery and have the oportunity of leaving the item on back order, selecting another product or cancelling the item. We cannot accept liability for late receipt of goods due to delays from manufacturers or shipping companies, with all expected delivery dates given as a guide only. We reserve the right to cancel any back orders.
All orders are subject to availability. In the event of supply difficulties we reserve the right to substitute products of a similar type.
Goods are shipped by Royal Mail to UK only. Please contact us for postage prices for countries other than the UK. Your goods may be delivered by separate instalments.
You will become the owner of the goods you ordered and responsible for risk of loss of or damage to them once they have been delivered to you.
Advise of non-delivered goods invoiced must be notified in writing within 7 days, otherwise goods will be deemed to have arrived.
Returns & Exchanges
All items for exchange or refund should be returned to reach us within 7 days of their receipt by the customer. Only faulty items can be considered for exchange outside this period.
Items can only be accepted for exchange or refund if they are returned in their original saleable condition with all their tags & labels attached and in their original packaging.
For exchanges; The buyer will be charged a return postage & packaging cost for all exchanges.
We endeavour to process refunds as quickly as possible, however it can take up to 28 days.
All undergarments, tights, body stockings, dance belts and socks are final sales. This does not affect your statutory rights.
All orders are double checked however if any picking errors occur please inform us within 48 hours from receipt of the order.
We recommend that customers carry out their own tests before dying shoes as STARS will not be responsible for any faults which may arise from the dying process.